Policies

CHRISTMAS CUT-OFF DATES:

International - Friday 29 November

Australia - Sunday 1 December

NZ - Tuesday 17 December 12pm

I will continue to ship orders after these dates, but it may not arrive before Christmas.

Products

Please note that as all computer screens are calibrated differently, the colours displayed on this website may differ to the final product.

Payment

All prices are in New Zealand Dollars (NZD) and are subject to change without notice. We use PayPal to ensure your payment details are secure. We do not store any of your credit card details.

Privacy

Your privacy is very important to us. We will not share any of your personal information with third parties.

Taxes and Fees

Studio Sue is not registered for Goods and Services Tax (GST) in New Zealand. As such, neither sales made to New Zealand nor overseas buyers include GST. Customs and additional fees may apply for international shipments. For more information, please contact your local customs office.

Wholesale

If you are interested in becoming a stockist, we would love to hear from you. Please email hello@studiosuedesigns.com for more information.

Shipping

Free standard shipping on all orders $99 NZD and over.

New Zealand shipping – we use Pass the Parcel (a division of Post Haste) which is a tracked courier service. All courier deliveries will be sent with no signature required, unless requested. Also we are unable to deliver to PO Boxes. Please consider this when supplying your shipping address. Shipping costs will be dependent on the size, weight and location of your order.

International shipping – we use New Zealand Post economy international airmail with a tracked service.

International flat rate shipping costs:
Australia $15 NZD
Asia $25 NZD
UK/Europe $30 NZD
USA/Canada $30 NZD

If you would like any additional shipping services, please let us know before placing your order. Additional costs may apply.

All orders will be dispatched within 1-3 business days of purchase.

Once dispatched, courier packages are delivered in approximately 3 working days reach New Zealand destinations. Rural deliveries may take up to 4 working days.

For deliveries to an address outside of New Zealand, international shipping may take up to 3-10 working days depending on the location. If your item is dutiable or held in Customs, delivery may take longer.

Please note that these are all estimated delivery times only and are not guaranteed.

Faulty Items

We take a great deal of care when making and dispatching all Studio Sue products. However, if any of our items arrive damaged or faulty, please contact us within 3 working days of receiving your product.

-----------

Studio Sue reserves the right to make amendments to any of the Terms & Conditions at any time.
All imagery and contents within this website are the property of Studio Sue. All images shared must be credited and linked to Studio Sue.