Policies


Products

Please note that as all computer screens are calibrated differently, the colours displayed on this website may differ to the final product. 

Payment

All prices are in New Zealand Dollars (NZD) and are subject to change without notice. We use PayPal to ensure your payment details are secure. We do not store any of your credit card details.

Privacy

Your privacy is very important to us. We will not share any of your personal information with third parties. 

Taxes and Fees

Studio Sue is not registered for Goods and Services Tax (GST) in New Zealand. As such, neither sales made to New Zealand nor overseas buyers include GST. Customs and additional fees may apply for international shipments. For more information, please contact your local customs office. 

Wholesale

If you are interested in becoming a stockist, we would love to hear from you. Please email hello@studiosuedesigns.com for more information.

Shipping

For New Zealand shipping, we use New Zealand Post for our standard post service. For our courier option, we use Pass the Parcel (a division of Post Haste) which is a tracked service. All courier deliveries must be signed for and are unable to be delivered to PO Boxes. Please consider this when supplying your shipping address.

For international shipping, we use New Zealand Post standard international airmail, which is a non-tracked service.

If you would like any additional shipping services, please let us know before placing your order. Additional costs may apply.

All orders will be dispatched within 1-3 business days of purchase. 

Free standard shipping on all orders $100 NZD and over.

Once dispatched, courier packages are delivered in approximately 2 working days while standard postage delivery may take up to 3 working days to reach New Zealand destinations. Rural deliveries may take up to 4 working days.

For deliveries to an address outside of New Zealand, international shipping may take up to 3-10 working days depending on the location. If your item is dutiable or held in Customs, delivery may take longer.

Please note that these are all estimated delivery times only and are not guaranteed.

Faulty items

We take a great deal of care when making and dispatching all Studio Sue products. However, if any of our items arrive damaged or faulty, please contact us within 3 working days of receiving your product. 

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Studio Sue reserves the right to make amendments to any of the Terms & Conditions at any time.
All imagery and contents within this website are the property of Studio Sue. All images shared must be credited and linked to Studio Sue.

Copyright © 2015 Studio Sue. All Rights Reserved.